Terms of Service

OVERVIEW

These Terms and Conditions apply to any individual visiting, browsing, using, or purchasing from The Second Row website.

The Second Row offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

AGENT/CLIENT INFORMATION

The Second Row specialises in selling clothing, accessories and footwear via their website www.thesecondrow.co.uk. The Second Row acts as an agent for their client. The Second Row receives a commission for selling the client's pieces. The Second Row has no obligation to provide the same commission for each client and The Second Row can change the percentage of commission if they require.

The Second Row has no obligation to take on any new clients and reserves the right to refuse to sell any items they deem unsuitable.

All clients selling with The Second Row have to sign a client agreement confirming that, to their knowledge, all products are genuine, not stolen, and are the property of the client. It is not the responsibility of The Second Row to authenticate items. If a buyer believes an item they have purchased is not genuine, official proof needs to be obtained from a reputable authentication company. Once this proof confirms an item sold by The Second Row is not genuine, The Second Row will fully refund the cost of the item plus the cost of acquiring the proof.

The Second Row acts as an agent for the client. The Second Row is not informed of which items, if any, have been originally gifted to the client. The Second Row is not responsible for what the client does with revenue from gifted items.

The Second Row does not endorse clients' views or opinions that they may post on their own websites or Instagram pages.

The Second Row reserves the right to cancel or postpone a new drop without notice, despite the drop previously having been advertised at a specific time and date.

PURCHASING

Items for a new in drop will be uploaded on The Second Row website on the advertised date and time.

All prices are in pound sterling and exclude delivery. Please go to the shipping page on www.thesecondrow.co.uk to find out more.

The Second Row reserves the right to withdraw any items at any time. There is only one item of each product available, unless otherwise stated.

The Second Row may reduce any items that have not sold. These reductions will be posted on The Second Row website. It is at the discretion of The Second Row to decide when to reduce an item and at what price. There is no set time restriction to when items will be reduced. There is not an option to 'make an offer' on any items.

The Second Row is a preloved marketplace, selling a range of items that vary from 'new with tags' to some with the odd imperfection or mark. Every care has been taken to ensure the items are described as accurately as possible including any marks, defects, or holes. If a buyer receives an item they believe is unsatisfactory and not as described on the website, they should email The Second Row on hello@thesecondrow.co.uk to discuss the option of a refund. The actual colours of a product may appear different depending on the monitor that product's viewed on. The Second Row is unable to promise or guarantee your monitor's display of any colour will actually reflect the colour of the item delivered.

All images are owned by The Second Row and can only be used by a third party if The Second Row is credited.

Payments are made online and will be processed through Squarespace and Paypal or Stripe.

Payments will be debited from the buyer's account before despatch of the product. As all payments will be processed through Squarespace, Paypal and Stripe, please see their relevant privacy policies regarding data protection. In addition to this The Second Row will take all responsible care to keep your personal details secure regarding your order, address and payment secure. Please read our privacy policy. However, in the absence of negligence on The Second Row's part, The Second Row cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from The Second Row.

Please ensure you choose the correct delivery option when ordering an item. It is the buyer's responsibility to check their delivery address is correct and it is advised to double check this, particularly when buying using Paypal. The Second Row is not responsible for any missing items if the address provided at time of purchase is incorrect. A return to sender address may not be provided in any packages, so if in an event an item is delivered to the wrong address, it will not neceassarily be returned to The Second Row.

Delivery times may be affected at busy times of the year (e.g. Christmas) or on busy drops and delays can be expected in these circumstances. Delivery times may be affected for any events out of the control of The Second Row whether these be postal strikes, natural disasters, pandemics, or any other unforeseen circumstances.

If the buyer has any queries regarding an item prior to purchase they should email The Second Row at hello@thesecondrow.co.uk to ask a specific question or measurement of an item.

The Second Row will check all items to the best of their ability before despatch. However, as items are preloved and generally previously worn or used, it is the buyer's responsibility to check all items are safe for use before wearing them. The Second Row cannot be held responsible if any item sold causes harm or any damage to an individual.

RETURNS

For details on returns please go to the return's section on FAQs page on the website.

If a buyer wishes to cancel an order BEFORE the goods are sent, they must email The Second Row at hello@thesecondrow.co.uk within 3 hours of purchasing the item. The order will be cancelled and there will be no charge.

If a buyer changes their mind AFTER the order has been sent, they must follow the return of goods procedure which is explained on the FAQs page.

All items returned must be unused and in the same condition as they were when sent. The Second Row will not accept a refund if an item is damaged or in a worse condition than when it was sent.

The item is the buyer's responsibility until The Second Row receives the return. It is advised to return all items using a tracked service. Failure to use a tracked service is at the buyer's own risk. The cost of returning the item is the buyer's responsibility.

The Second Row does not accept returns on swimwear or nightwear.

If for any unforseen reason items are damaged, destroyed, or stolen in the time between the purchase of the product and despatch, The Second Roy will reimburse the full payment.

In the event of a return being accepted, the buyer will be sent the address to return it to. This can solely be used to return an item only by post or a reputable courier. The address cannot be used for any other purpose and anyone doing so will be breaking the law and will be reported.

INSTAGRAM/ TIKTOK AND SOCIAL MEDIA

The Second Row Instagram page @thesecondrow_ and Tiktok page @thesecondrow_ is used to support and promote sales on The Second Row website.

The Instagram and Tiktok account will preview and promote items for sale on The Second Row website. Comments on the Instagram/Tiktok page trying to sell similar items or the same item as The Second Row is promoting will be immediately deleted. The Second Row reserves the right to block any user or individual trying to sell items via The Second Row Instagram or Tik Tok page.

The Second Row is a small business and aims to run a positive shopping experience. The Second Row reserves the right to delete any posts or block any accounts they believe to be posting negative or derogatory comments. Any feedback should be emailed directly to The Second Row and not by leaving comments on Instagram or Tik Tok posts. The Second Row reserves the right to not reply to any abusive or deregotary comments.

The Second Row reserves the right to update these Terms and Conditions at any time.

ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

ACCURACY

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

CHANGES TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. See RETURNS section below.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The Second Row, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION
You agree to indemnify, defend and hold harmless The Second Row and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.